Refund policy

### Mazzaroth Apparel Return and Refund Policy

**Last Updated:** [08/16/2024]

At Mazzaroth Apparel, we are committed to ensuring that you are satisfied with your purchase. If for any reason you are not completely happy with your order, we are here to help. Please review our return and refund policy below:

#### **1. Returns**

- **Eligibility:** You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original condition, unworn, unwashed, and with all tags attached.
- **Non-Returnable Items:** Certain items, such as intimate apparel, custom-made products, and final sale items, are not eligible for returns. Please check the product description for return eligibility before making a purchase.
- **Return Process:** 
  - Contact our customer service team at [email address] to initiate a return. Please include your order number and reason for return.
  - Once your return is approved, we will provide you with a return shipping label and instructions.
  - Pack the item securely in its original packaging and include the return authorization form inside the package.

#### **2. Refunds**

- **Processing Time:** Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.
- **Partial Refunds:** In certain situations, only partial refunds may be granted (e.g., if an item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).
- **Shipping Costs:** Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error (e.g., incorrect or defective item).

#### **3. Exchanges**

- **Exchanges:** If you need to exchange an item for a different size or style, please contact us within 30 days of receiving your order. We will provide instructions for the exchange process. Exchanges are subject to product availability.

#### **4. Damaged or Defective Items**

- If you receive a damaged or defective item, please contact us immediately at [email address] with your order number and a photo of the damage or defect. We will arrange for a replacement or a full refund, including return shipping costs.

#### **5. Cancellations**

- **Order Cancellations:** Orders may be canceled within 24 hours of purchase for a full refund. After 24 hours, we cannot guarantee cancellation, but we will do our best to accommodate your request.

#### **6. Contact Us**

If you have any questions about our return and refund policy, please contact us at:

**Email:** [Pkitchen@mazzarothapparel.store]  

We appreciate your business and are committed to ensuring your satisfaction with Mazzaroth Apparel.

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